Frequently Asked Questions

Frequently Asked Questions

General Questions

Do you have a Retail Store where I can come to pickup?

Our retail store is location here:

Shisha Shop
Unit 11-13 Fairways Business Park
Lammas Road
London E10 7QB

More details about our retail store including opening hours and directions is available here:

You can also quickly find on on Google Maps by clicking on the following link:

Do you offer wholesale?

Yes we offer wholesale on certain products! Click here to read more or contact us with your enquiry by clicking here.

Which Currency will I be charged in?

We are a UK based business therefore you will be charged in British Pound Sterling (GBP or £) during the Secure Checkout process.

Please Note: Your credit or debit card statement will show payment from "SHISHAPIPE.COM" and NOT from our trading name which is "SHISHA SHOP" and/or "THESHISHASHOP.COM"

How long does it take to get goods delivered?

We aim to ship all orders received by 2.30pm on the same day Monday to Friday. Any orders placed during the weekend are normally shipped out the following Monday (Except if there is a public holiday in which case goods would be shipped out on Tuesday).

Customers that select standard shipping may have their orders sent out a day or two later, however will still be received within the 3 - 5 working day delivery window.

How do I setup my Shisha Pipe?

Great question, click here to read instructions on how to assemble your shisha pipe.