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The glass jar has been delivered broken, smashed or shattered!
We take great care in making sure that your new Shisha Pipe is packaged securely so that you can enjoy your experience.
In the unfortunate event that your new Shisha Pipe arrives damaged or broken.
Please submit a ticket to us and select 'After Sales Support' from the category drop down, include your details, order number, a short description and attach some images of the damage using the form.
Once we have received your ticket and reviewed and assessed your images of the damage, we will arrange for a replacement.