Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



Articles in this Category

Do you have a physical store or shop?
Yes we do have a retail outlet which is based in Leyton E10 in London. You are more than welcome to come down to our retail outlet to buy your products.  Please, call us in advance and let us know wh...
Article not rated yet
The glass jar has been delivered broken, smashed or shattered!
We take great care in making sure that your new Shisha Pipe is packaged securely so that you can enjoy your experience. In the unfortunate event that your new Shisha Pipe arrives damaged or broken....
Article rated 3.1/5.0
I don't have a Zip/Post code, Tracking Problem
I don't have a Zip/Post code, Tracking Problem   As most parts of Ireland don't require postcodes and a few other countries without zip/post codes.
Article not rated yet
What is the differences between male and female mouth tips?
There are two different types of Shisha mouth tips, the Male and Female types. Both are cone shaped, the male mouth tip is much more narrower near the tip, this can and is usually inserted into the...
Article rated 3.2/5.0
What are the internal and external measurements for the thick and thin rubber base grommets?
Thin Rubber Base Grommets 115mm internal circumference 135mm external circumference Thick Rubber Base Grommets 108mm internal circumference 143mm external circumference The measurements abov...
Article rated 5.0/5.0
How To Setup your Shisha Pipe
1. Preparing your pipe Make sure your pipe is clean and dry before using it. Start off by filling the glass base with water so that approximately 1 inch of the metal tube is submerged below the wa...
Article rated 5.0/5.0
Incorrect delivery address
We take great care in making sure your order is dispatched ASAP so that you can enjoy your experience with us. In the unfortunate event there is a mistake on your delivery address, Plea
Article rated 2.6/5.0
Faulty, damaged or broken Products
We take great care in making sure that your new Product/s is/are packaged securely so that you can enjoy your experience. In the unfortunate event that your new Product arrives damaged or broken. ...
Article rated 4.2/5.0
Cant get thru the payment page! Payment Problems
Please close the browser session and try again, usually if you are returned to the same page, this is because you have entered something wrong on the page, if you scroll to the top of the page, you...
Article rated 3.0/5.0
Why has my credit check failed
We are unable to process your order because your credit check has fail, What that means there could be a problem with any of the information below: The billing address is not the same is the cards st...
Article rated 2.3/5.0
Credit Check Info Request
If you are reading this article then its highly likely that your web order with us has been placed on hold whilst we perform an anti fraud check. For security reasons, we scrutinise each and every web...
Article rated 4.5/5.0
why is my parcel at 603 Roman Road E3 2RN?
Item XXXXXXXX has been accepted at 603 Roman Road E3 2RN on XX/XX/XX The following information above means your parcel has been excepted by the post office at the address above, but has not been ...
Article rated 2.7/5.0
The Jar is loose on my shisha
Replacing the rubber grommet is a short term fix, as it will happen again. We normal wrap black insulation tape (electric tape) when the jar become loose. Here is a quick how to guide. 1. Remov...
Article rated 3.9/5.0
How long do my Shisha Points last?
When you place an order with us / register an account/sign up for our newsletter we will issue you with Shisha Points. You will get 1 point for every £1 spent. 1 Shisha Point is equal to £0.01 Shish...
Article not rated yet

Latest Knowledgebase Articles

 Date added
How long do my Shisha Points last? 17:41:31 07-02-2019
I don't have a Zip/Post code, Tracking Problem 12:36:48 11-01-2017
Credit Check Info Request 16:57:20 18-01-2013
Why has my credit check failed 20:03:30 17-02-2011
Cant get thru the payment page! Payment Problems 19:25:11 17-02-2011
Faulty, damaged or broken Products 19:13:11 17-02-2011

 
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