Frequently Asked Questions

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FAQ Topics

General: Q Where are you guys based?

A
In the amazing world of the interwebs! Actually, we are based in a warehouse in East London, very close to the Olympic park!!
Unit 11-13 Fairways Business Park
Lammas Road
London E10 7QB

Please call us for an apointment.

Q Do you have a Retail or Physical Shop where I can come to pickup?

A
Who needs a shop? All those rails to trawl through, the rummaging... then there's the getting there, the queuing... you know what it's like... :)

At the moment, we are currently a strictly a UK-based internet retailer, which means you can shop with us 24 hours a day, from all over the UK or Europe and you don't even have to carry your own shopping home, because we'll deliver it to your front door!

In the very near future, we will allow orders to be collected directy from our warehouse, keep an eye on our blog and if you have not does so already, sign up to our newsletter (link at the bottom of this page).

Q Do you do wholesale?

A
Yes we can offer wholesale on certain products! Drop us an email or raise a support ticket with your enquiry by clicking here.

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Payments: Q Which Currency will I be charged in?

A
Although you can opt to view the prices in Pounds (£), Euro (€) or US Dollars ($), we are a UK based business therefore you will be charged in British Pound Sterling (GBP or £) during the Secure Checkout process.

Please Note: Your statement will show payment from "SHISHA HOOKAH LTD" and NOT from our trading name which is "SHISHA SHOP" and/or "THESHISHASHOP.COM"

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My Wishlist: Q What is my Wish list?

A
My Wish List is a way to save items of interest to a holding area until ready to purchase. If you are not a current customer, please at least create a wishlist account to save your shopping cart contents for when you return. Credit card information is NOT required to create a wishlist account.

Q How do I add items to My Wish List?

A
To add an item to My Wish List, just click the "Add to Wishlist" button for any item that interests you. The "Add to Wishlist" button appears next to the "Add to Cart" button in the product info pages.

Q How do I view My Wish List?

A
in your 'my Account' section, you can find the "My Wish List" section. This box shows the current status of My Wish List. If there are 4 or less items in My Wish List, they will be listed here. If there are more than 4 items, there will be a simple counter with the total number of items in My Wish List. You can change the total number of items in the box via the Administration area.

My Wish List may be viewed at any time by logging into your customer account adn then clicking on 'My Wishlist'.

more

Q	Where are you guys based?
A	In the amazing world of the interwebs! Actually, we are based in a warehouse in East London, very close to the Olympic park!! Unit 11-13 Fairways Business Park Lammas Road London E10 7QB Please call us for an apointment.

Q	Do you have a Retail or Physical Shop where I can come to pickup?
A	Who needs a shop? All those rails to trawl through, the rummaging... then there's the getting there, the queuing... you know what it's like... :) At the moment, we are currently a strictly a UK-based internet retailer, which means you can shop with us 24 hours a day, from all over the UK or Europe and you don't even have to carry your own shopping home, because we'll deliver it to your front door! In the very near future, we will allow orders to be collected directy from our warehouse, keep an eye on our blog and if you have not does so already, sign up to our newsletter (link at the bottom of this page).

Q	Do you do wholesale?
A	Yes we can offer wholesale on certain products! Drop us an email or raise a support ticket with your enquiry by clicking here.

Q	Which Currency will I be charged in?
A	Although you can opt to view the prices in Pounds (£), Euro (€) or US Dollars ($), we are a UK based business therefore you will be charged in British Pound Sterling (GBP or £) during the Secure Checkout process. Please Note: Your statement will show payment from "SHISHA HOOKAH LTD" and NOT from our trading name which is "SHISHA SHOP" and/or "THESHISHASHOP.COM"

Q	What is my Wish list?
A	My Wish List is a way to save items of interest to a holding area until ready to purchase. If you are not a current customer, please at least create a wishlist account to save your shopping cart contents for when you return. Credit card information is NOT required to create a wishlist account.

Q	How do I add items to My Wish List?
A	To add an item to My Wish List, just click the "Add to Wishlist" button for any item that interests you. The "Add to Wishlist" button appears next to the "Add to Cart" button in the product info pages.

Q	How do I view My Wish List?
A	in your 'my Account' section, you can find the "My Wish List" section. This box shows the current status of My Wish List. If there are 4 or less items in My Wish List, they will be listed here. If there are more than 4 items, there will be a simple counter with the total number of items in My Wish List. You can change the total number of items in the box via the Administration area. My Wish List may be viewed at any time by logging into your customer account adn then clicking on 'My Wishlist'.