Frequently Asked Questions
FAQ Topics
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| Q |
Where are you guys based?
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| A |
PLEASE NOTE: Due to the current national lockdown, our retail store is currently closed. You can still place your order online using our Collect from Store option.
Our retail store is location here:
Shisha Shop
Unit 11-13 Fairways Business Park
Lammas Road
London E10 7QB
More details about our retail store including opening hours and directions is available here: https://www.shishashopretail.com/
You can also quickly find on on Google Maps by clicking on the following link: https://goo.gl/maps/yrpfaBV6ooSo5bXj9
Please call us for an appointment. |
| Q |
Do you have a Retail Store where I can come to pickup?
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| A |
PLEASE NOTE: Due to the current national lockdown, our retail store is currently closed. You can still place your order online using our Collect from Store option.
Yes we do! You can find our retail unit here:
Shisha Shop
Unit 11-13 Fairways Business Park
Lammas Road
London E10 7QB
More details about our retail store including opening hours and directions is available here: https://www.shishashopretail.com/
We also offer a Colect from Store option where you can place your order on our website and come and collect it from our Retail Store.
You can also quickly find us on Google Maps by clicking on the following link: https://goo.gl/maps/yrpfaBV6ooSo5bXj9
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| Q |
Do you do wholesale?
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| A |
Yes we can offer wholesale on certain products! Drop us an email or raise a support ticket with your enquiry by clicking here. |
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| Q |
Which Currency will I be charged in?
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| A |
Although you can opt to view the prices in Pounds (£), Euro (€) or US Dollars ($), we are a UK based business therefore you will be charged in British Pound Sterling (GBP or £) during the Secure Checkout process.
Please Note: Your credit or debit card statement will show payment from "SHISHAPIPE.COM" and NOT from our trading name which is "SHISHA SHOP" and/or "THESHISHASHOP.COM" |
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| Q |
What is my Wish list?
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| A |
My Wish List is a way to save items of interest to a holding area until ready to purchase. If you are not a current customer, please at least create a wishlist account to save your shopping cart contents for when you return. Credit card information is NOT required to create a wishlist account. |
| Q |
How do I add items to My Wish List?
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| A |
To add an item to My Wish List, just click the "Add to Wishlist" button for any item that interests you. The "Add to Wishlist" button appears next to the "Add to Cart" button in the product info pages. |
| Q |
How do I view My Wish List?
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| A |
in your 'my Account' section, you can find the "My Wish List" section. This box shows the current status of My Wish List. If there are 4 or less items in My Wish List, they will be listed here. If there are more than 4 items, there will be a simple counter with the total number of items in My Wish List. You can change the total number of items in the box via the Administration area.
My Wish List may be viewed at any time by logging into your customer account adn then clicking on 'My Wishlist'. |
