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Knowledgebase
Shisha Shop > Shisha Shop Support Help Desk > Knowledgebase

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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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The glass jar has been delivered broken, smashed or shattered! Article rated 4.2/5.0
We take great care in making sure that your new Shisha Pipe is packaged securely so that you can enjoy your experience. In the unfortunate event that your new Shisha Pipe arrives damaged or broken....
What is the differences between male and female mouth tips? Article rated 1.0/5.0
There are two different types of Shisha mouth tips, the Male and Female types. Both are cone shaped, the male mouth tip is much more narrower near the tip, this can and is usually inserted into the...
What are the internal and external measurements for the thick and thin rubber base grommets? Article rated 5.0/5.0
Thin Rubber Base Grommets 115mm internal circumference 135mm external circumference Thick Rubber Base Grommets 108mm internal circumference 143mm external circumference The measurements abov...
How To Setup your Shisha Pipe Article rated 5.0/5.0
1. Preparing your pipe Make sure your pipe is clean and dry before using it. Start off by filling the glass base with water so that approximately 1 inch of the metal tube is submerged below the wa...
Incorrect delivery address Article rated 1.0/5.0
We take great care in making sure your order is dispatched ASAP so that you can enjoy your experience. In the unfortunate event there is a mistake on your delivery address, please submit a ticke...
Faulty, damaged or broken Products Article rated 5.0/5.0
We take great care in making sure that your new Product/s is/are packaged securely so that you can enjoy your experience. In the unfortunate event that your new Product arrives damaged or broken. ...
Cant get thru the payment page! Payment Problems Article rated 5.0/5.0
Please close the browser session and try again, usually if you are returned to the same page, this is because you have entered something wrong on the page, if you scroll to the top of the page, you...
Why has my credit check failed Article rated 1.0/5.0
We are unable to process your order because your credit check has fail, What that means there could be a problem with any of the information below: The billing address is not the same is the card...
why is my parcel at 603 Roman Road E3 2RN? Article rated 2.3/5.0
Item XXXXXXXX has been accepted at 603 Roman Road E3 2RN on XX/XX/XX The following information above means your parcel has been excepted by the post office at the address above, but has not been ...
The Jar is loose on my shisha Article rated 5.0/5.0
Replacing the rubber grommet is a short term fix, as it will happen again. We normal wrap black insulation tape (electric tape) when the jar become loose. Here is a quick how to guide. 1. Remov...
 


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